Question 1

How do we get started with SOSA?

Accepted Answer

Start by scheduling a consultation or requesting a quote. We’ll ask about your specialty, provider count, claim volume, EHR, payer mix, credentialing needs, and current revenue challenges.

Question 2

What information do you need from our practice?

Accepted Answer

Typical onboarding information includes provider details, payer information, EHR access requirements, claim workflow details, NPI/CAQH information, insurance cards, billing preferences, and current AR or denial concerns.

Question 3

How often should we send billing information?

Accepted Answer

Consistent daily or weekly submission is best for keeping claims moving and reducing filing delays.

Question 4

Do you handle patient billing?

Accepted Answer

Patient statements can be included depending on the service scope. SOSA can discuss whether patient billing, payment plans, or collection workflows make sense for your practice.

Question 5

How do you handle denied claims?

Accepted Answer

SOSA reviews the denial reason, determines whether the denial is valid, correctable, or appealable, then follows the payer’s process for correction, resubmission, or appeal.

Question 6

Do you provide credentialing services?

Accepted Answer

Yes. SOSA supports CAQH, payer applications, provider enrollment, status tracking, follow-up, and recredentialing.

Question 7

How long does credentialing take?

Accepted Answer

Credentialing timelines vary by payer and provider circumstances. Many payer processes can take 90–120 days, so start early when adding a provider or launching a practice.

Question 8

Can we send PHI through the contact form?

Accepted Answer

No. Do not send protected health information through public website forms. SOSA can provide secure processes for sensitive onboarding or client documentation when appropriate.

Question 9

How much do services cost?

Accepted Answer

Pricing depends on provider count, claim volume, services needed, credentialing scope, EHR complexity, and cleanup needs. Request a quote for a practice-specific estimate.

Billing and Credentialing FAQ

Getting started

Billing

Credentialing

Security

Pricing

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